Return & Exchange Policy
General Information
Customer satisfaction is our priority. If you encounter any problems with the products you purchased, you can request a return or exchange in accordance with the conditions below.
Right of Withdrawal
Within the scope of Law No. 6502 on Consumer Protection, consumers may exercise their right of withdrawal within 14 days from the delivery of the product, provided that the legal conditions are met.
For a return request to be generated, the product must be unused, undamaged, and in a resalable condition.
Return Conditions
The product to be returned must:
- Be sent with its original packaging,
- Be unused,
- Not have physical damage,
- Not be missing any accessories or content.
Products that do not meet these conditions may not be accepted for return.
Products that do not meet these conditions may not be accepted for return.
Exchange Procedures
Product exchange requests are evaluated based on stock availability.
Once your exchange request is approved, the new product will be sent to you after the necessary checks are completed.
Return Process
Once your return request reaches us, the necessary checks will be performed.
If the return conditions are met, the refund will be processed through the relevant bank or payment institution, depending on the payment method.
Depending on the processing times of banks, it may take a few business days for the refund to reflect in your account.
Non-Returnable Products
Returns may not be accepted for products that are not suitable for hygiene and health, are custom-made, or cannot be resold, within the scope of applicable legislation.
A return request may be rejected if the product packaging has been opened or the product has been used.
Damaged or Incorrect Product
If your order arrived damaged, incomplete, or with the wrong product, we kindly ask you to contact us as soon as possible after receiving the product.
After the necessary investigations, exchange or return procedures will be initiated in appropriate cases.
Contact
You can contact us via our Contact page for support regarding return and exchange processes.